Disable repeating / stuck keys on a faulty laptop keyboard (solved)

In general, laptop keyboards are more susceptible to wear and tear than their external counterparts. The tiny gaps between keys collect dust particles and due to its compact structure, makes it harder to clean.

Dust particles that build up around and beneath those keys can cause a lot of keyboard problems such as unresponsive and stuck keys.  The frustrating part is if those problems occur while you are doing something very important. Aside from dust, when a liquid spell renders a part of your keyboard unusable, that’s another reason for you to freak out.

Sometimes cleaning could no longer solve those problems. So they suggest that you just replace it. Later, you’ll also find out that the replacement is costly and impractical for you.

So you’ve to look another viable option – connect an external keyboard, but then, you’ve discovered that the problem still remains because your laptop’s keyboard is still active and malfunctioning.

Unfortunately, unlike touchpads that have enable-disable function key, laptop keyboards aren’t designed to have that feature. Now to solve this limitation, you will have to disable the defective keyboard deliberately by disabling its driver software via Device Manager.

A step-by-step guide on how to disable repeating / stuck keys on a faulty laptop keyboard and add a USB keyboard


Here, you will learn how to disable a faulty laptop keyboard and add a working external keyboard.

  1. Open Device Manager.

    – On your keyboard, press Windows + R keys to invoke Run window.
    – Type in devmgmt.msc and hit enter.

    If you’re using Windows 10,  you can also use Cortana search box:
    – type in “Device Manager” and open.

    Note: If certain keys don’t work, you may use “On-Screen keyboard” from Windows.

  2. On the Device Manager, a list of devices should appear, on the right pane, look for “Keyboards” and click the arrow behind it, then right-click the device that appears and then click “Update driver.”

  3. Under Update Drivers window, click “Browse my computer for driver software.

  4. Next click “Let me pick a list of available drivers on my computer.
  5. UncheckShow compatible hardware.” On this step, you’re about to install an incompatible driver to disable the keyboard.

    To do that, choose any driver model from the list except your laptop’s keyboard model. Then hit next.

  6. An “Update Driver Warning” appears, just hit No. You’ll notice a yellow warning symbol appears on the device’s icon – that’s okay.

    Using an incompatible driver can turn it into a disabled keyboard.

  7. Finally, you can now attach your USB keyboard.
    Your newly attached keyboard should work without any issues.
Update driver pop-up
Update driver pop-up
Option to pick a list of available drivers
Option to pick a list of available drivers
Update Driver prompt -  uncheck "Show compatible hardware"
Update Driver prompt –  uncheck “Show compatible hardware”
Update Driver Warning message
Update Driver Warning message